Authentic Crybaby Cry Me An Ocean Series Headphone Bag Gift

Shipping Policy

At This.toys, we process orders Monday to Friday, with most orders shipped within 3-10 business days. Shipping times may vary depending on your location and customs procedures. Tracking information will be provided for all orders.

If an item is out of stock, we may ship available items separately or wait for restocking. We’ll keep you updated on any delays.

Our self-shipping option is available in select countries. For any shipping inquiries, feel free to contact us at support@this.toys.

Refund Policy

At This.toys, we only accept returns for items that arrive damaged as a result of shipping.

If your item was damaged in transit, please contact us at support@this.toys within 30 days of delivery. Include your order number and clear photos or a complete unboxing video showing the parcel, packaging, and damage. Please keep the item and all original packaging until your claim has been reviewed.

Once your claim is approved, we will offer a full refund or replacement, subject to availability. We cover return shipping for approved damaged-in-transit claims and will provide return instructions. Refunds are issued to the original payment method within 3-10 business days after the returned item is received and inspected, or after the claim is approved if a return is not required.

We do not accept returns for change of mind, accidental orders, duplicate items received from random blind box purchases, opened blind boxes, minor handmade variations, color differences caused by lighting or screen settings, damage caused after delivery, or outer packaging damage that has not affected the product itself. Items returned without prior authorization cannot be accepted.

This policy does not affect any rights you may have under applicable consumer law.

Blind Box & Packaging Options

1. Contents are random and unknown until opened. Specific styles cannot be chosen.
2. Options like Random One, Random Two, Random Three, or Random Four are shipped randomly and may include duplicates. To receive a full non-repeating set, please purchase the Whole Box option.
3. Some products offer “With Box” or “No Box” options — this refers only to whether the outer packaging box is included; the product itself remains the same.

Plush & BJD/MJD Dolls

1. Many plush and dress-up doll items are handmade. Minor variations in stitching, color, facial details, or packaging are normal and not considered defects.
2. Dark fabrics may stain the doll’s body — please avoid prolonged wear.
3. Color may slightly vary due to lighting or monitor settings. Props in photos or videos are for display only.
4. All measurements are approximate and may vary slightly (±1–3 cm / ±0.4–1.2 in).

Safety Notice

1. This product contains small parts that may pose a choking hazard. Do not swallow.
2. Not suitable for children under 3 years old.
3. Recommended for ages 15 and above; minors aged 8+ should purchase under adult supervision.

Pre-order Items

1. Some items are available for pre-order or restock. Please check the product page for estimated shipping dates.
2. Orders containing pre-order items will be shipped together once all items are in stock unless otherwise stated.

After-Sales & Return Policy

1. We only accept return or replacement requests for items that arrive damaged as a result of shipping.
2. Contact customer service at support@this.toys within 30 days of delivery. Include your order number and clear photos or a complete unboxing video showing the shipping damage.
3. Unboxing videos must clearly show all six sides of the parcel, the full opening process, the boxes/bags, and the damaged product. Keep the item and all original packaging until your claim has been reviewed.
4. Duplicate styles received from random blind box purchases are not eligible for return or exchange. Hidden styles are not guaranteed.
5. Minor handmade variations, color differences caused by lighting or screen settings, and outer packaging damage that has not affected the product itself are not eligible for return or replacement.
6. Once an eligible shipping-damage claim is approved, we will offer a full refund or replacement, subject to availability. We cover return shipping for approved claims and will provide instructions. Items returned without prior authorization cannot be accepted.

*Hidden styles are designed to enhance the collecting experience. This.toys encourages fair and rational purchasing behavior.*